Shipping Policy

We want your Dormelio order at your door as fast as possible. Here's everything you need to know.

Free Shipping

We offer free standard shipping on all US orders over $49. Orders under $49 ship for a flat rate of $5.99.

Order Processing

All orders are processed within 1-2 business days after payment is confirmed (Monday-Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. You'll receive a confirmation email when your order is placed and another when it ships.

Delivery Times (United States)

Standard Shipping: 5-10 business days
Expedited Shipping: 2-3 business days (additional fee at checkout)
Express Shipping: 1-2 business days (available on select orders)

International Shipping

We ship to most countries worldwide. International orders typically arrive within 10-20 business days depending on your location and local customs processing times. International customers are responsible for any customs duties or import taxes.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Track your package anytime on our Track Your Order page or directly on the carrier's website.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect addresses. If you spot an error, email us immediately at support@dormelio.com and we can often correct it before the order ships.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, email us at support@dormelio.com within 48 hours with photos of the damage. We will send a replacement or issue a full refund at no cost to you.